GG99 Privacy Policy – Protection Personal Data Malaysian Users

GG99 is committed to protecting the privacy of all its users. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. It applies to all users who register or use the GG99 platform, whether via our website or mobile app.

By registering an account or continuing to use GG99 services, you consent to the collection and use of personal information as described in this Privacy Policy. If you disagree with any part of this policy, please contact us before continuing to use the platform.

GG99 collects various types of personal information depending on how you interact with our platform. Below is a summary of the data types we collect:

We only collect information that is strictly necessary for the stated purposes. gg99 does not collect sensitive data such as users' medical information or political views.

GG99 collects your personal information through several different methods:

• Account registration: When you complete the registration form, you voluntarily provide basic information such as your name, email, and phone number.
• KYC Process: To fulfil identity verification requirements, you will be asked to submit an identity document such as a national ID card or passport.
• Financial transactions: Bank account and e-wallet information is collected when you make a deposit or submit a withdrawal request.
• Platform usage: Game activity data, betting history, and usage patterns are collected automatically while you use the platform.
• Cookies and tracking technologies: GG99 uses cookies and similar technologies to collect technical data that helps us improve platform performance.
• Support communications: When you contact our support team, conversation details and information you provide will be stored for customer service purposes.

The personal information we collect is used for the following purposes:

• Process account registrations and verify user identity through the required KYC process.
• Process deposit and withdrawal transactions securely and accurately.
• Provide responsive and effective customer support services.
• Send important notifications related to your account, transactions, and relevant promotions.
• Detect and prevent fraud, money laundering, and other illegal activities on the platform.
• Comply with applicable legal and regulatory obligations.
• Analyze usage patterns to improve the platform's design and functionality.
• Personalize the user experience based on your preferences and usage habits.

GG99 does not sell, rent, or trade your personal information to any third party. However, there are certain situations where we need to share data for legitimate operational purposes:

• Payment providers: Required financial information is shared with approved payment service providers to process your transactions securely.
• Game providers: Minimum information required to run a gaming session may be shared with third-party game providers integrated with the gg99 platform.
• Identity verification services: Your KYC documents are processed through an approved identity verification system and are subject to strict data protection agreements.
• Legal authorities: GG99 will disclose required information when mandated by law, court order, or a legitimate request from law enforcement authorities.

All third parties that receive your data are required to comply with strict data protection standards and may only use that information for contractually agreed purposes.

GG99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL encryption: All data transmitted between your device and gg99 servers is protected with industry-grade encryption.
• Internal access controls: Only authorized gg99 staff who require access are permitted to view users' personal data, subject to strict access control policies.
• Continuous system monitoring: The gg99 system is monitored around the clock to detect and respond to any security threats or suspicious activity.
• Regular security audits: GG99 conducts regular security audits by independent parties to ensure data protection systems remain up to date.
• Two-factor authentication: Additional verification systems are available to protect your account from unauthorised access.

As a gg99 user, you have the following rights regarding your personal data under Malaysia's PDPA:

GG99 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and processing transactions. These cookies cannot be disabled.
• Performance Cookies: Gather information about how you use the platform, such as the most frequently visited pages, to help us improve the user experience.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies: Used by internal analytics tools to understand usage patterns and improve our services.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect the functionality of the GG99 platform.

GG99 retains your personal data for as long as necessary for the purposes stated in this policy or as required by applicable law. Generally:

• Active account data is retained for as long as your account remains active on GG99.
• Financial transaction records are retained for a minimum of seven (7) years for legal compliance and accounting purposes.
• Customer support communication records are retained for three (3) years after the last interaction.
• KYC documents are retained for the period required by applicable regulations, typically five (5) years after account termination.
• Once the retention period expires, data will be securely deleted using approved procedures.

Gg99 services are exclusively for individuals aged 18 and above. We do not intentionally collect or store personal data from individuals under the age of 18.

If we find that a user under the age of 18 has registered an account, the account will be closed immediately and all related data will be deleted. If you believe we have inadvertently collected data from someone under the age of 18, please contact us right away.

GG99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or platform improvements.

When significant changes occur, we will notify you via in-platform notifications or your registered email before the changes take effect. The "Updated" date at the top of this document will reflect the latest version of this policy.

Continued use of the gg99 platform following any changes to this policy is considered your acceptance of the updated terms. You are encouraged to review this page periodically.

If you have any questions, concerns, or complaints about how gg99 handles your personal data, we encourage you to reach out to us directly. We take every privacy inquiry seriously and aim to respond in a timely manner.

• Live Chat: Available 24/7 directly from the gg99 platform — the fastest way to get help.
• Email: [email protected] — for enquiries that require more detailed clarification.

Our team responsible for data protection is ready to assist you with any inquiries regarding privacy rights, data access requests, or complaints about the handling of your personal data at gg99.